Furthermore, Jokabet is committed to upholding the principles of fair play. The platform collaborates with reputable and accredited software providers to ensure that all games are fair and truly random. Regular audits and testing of the platform’s games are conducted by independent third-party agencies to verify the integrity and fairness of the outcomes.
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When we tested the platform, we found that Jokabet UK has a well-designed interface that prioritises the user experience. The design elements were all very familiar, which made navigation practically second nature. No matter what type of gaming entertainment you prefer, you can find it all at Jokabet Casino.
Player’s withdrawal is delayed.
The player experienced delays and issues with the casino regarding the withdrawal of £3000, including a lack of transparency about the payment provider and regulatory information. After escalating the complaint and engaging in persistent communication, the player ultimately received the full amount of winnings. The player from Mexico had requested a withdrawal less than two weeks jokabet casino prior to submitting the complaint. We had asked the player to be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint. The player did not respond to our follow-up inquiries and due to this lack of communication, we had to reject the complaint. The player from the United Kingdom had been waiting for a withdrawal for less than two weeks.
Where can I find the virtual events on the platform?
Eventually, the casino processed the withdrawal successfully, and the player confirmed receipt of the funds. The player from the UK had managed to open an account and deposit money at a casino, despite being registered with Gamstop UK. Her account had not been verified and it had been closed before she could check the remaining balance. The casino had promised to send her the remaining balance but made no mention of a refund. Despite a gambling block on her bank account, transactions were allowed due to the merchant not correctly identifying themselves as a gambling entity.
Player is experiencing delayed withdrawals.
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Player’s account has been locked after withdrawal request.
The casino had claimed that the player’s account was blocked and winnings confiscated due to failed account verification. After further investigation, the casino had acknowledged the authenticity of the player’s documents and agreed to pay the winnings. The player had confirmed the receipt of his winnings, and the complaint had been resolved successfully. Despite the casino’s reassurances and multiple interactions with the Complaints Team, his withdrawal of £2000 was repeatedly cancelled.
Casino Games and Providers
- He raised concerns about the casino’s RTP and its ongoing non-compliance with licensing terms.
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- Despite entering the correct login credentials, his account had remained locked.
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Player’s refund request is delayed.
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Player requests that his deposits be refunded.
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- The player from the United Kingdom had his account closed after the casino had accused him of having multiple accounts, which he had denied.
- He highlighted that the casino had encouraged players despite being self-excluded and lacking a UK gambling license, which raised concerns about their responsible gambling practices.
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- The player from Quebec had requested a withdrawal less than two weeks prior to submitting the complaint.
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- The casino had insisted that the withdrawal was made to a different account, which the player had denied.
Case closed
Jokabet has an official licence, we offer more than 6,000 games, and we quickly process withdrawal requests. The player from the United Kingdom had submitted a withdrawal request less than two weeks prior to contacting us. The withdrawal was initially canceled twice by the casino, prompting the player to contact support.
Payment methods
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The complaint was marked as resolved after the player confirmed a satisfactory resolution. The player from the United Kingdom had trouble with a withdrawal, as the casino would not pay out. The Complaints Team had reached out to the player for more information to investigate the issue.
Player seeks a refund after unknowingly breaking rules.
However, the withdrawal was rejected because the country was restricted. Although they had deposited a total of £3580, they were unable to access their winnings and sought either a full deposit refund or a payout of their winnings. The casino initially cited account verification issues but later confirmed that the funds were processed after successful verification.
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- However, the player failed to provide the necessary bank statements to verify the transaction, leading to the case being closed due to lack of cooperation.
- The player’s gambling had spiraled out of control without any intervention or responsible gambling checks from the casino.
- The player from the United Kingdom encountered an error message while attempting to withdraw funds from Jokabet.
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The player from Tunisia faced withdrawal issues after earning money, with cancellations attributed to not using the same method for withdrawals as for deposits. After being unable to access the site due to restrictions in his territory, he had also not received a response to his inquiries for over 10 days. The Complaints Team intervened, facilitating communication with the casino, which led to the player receiving his payment and a quicker resolution of his account verification. The issue was marked as resolved, with the player having received his funds.
Customer support
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Player’s refund is being delayed by the casino.
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. The following table provides details on the casino’s win and withdrawal limits. We’ve worked out the casino’s Safety Index, a numerical and verbal representation of online casinos’ safety and fairness, based on these discoveries. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Jokabet Casino scored a High Safety Index of 8.5, which makes it a recommendable option for most players in terms of fairness and player safety.
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- The casino claimed it was a programming error and offered no compensation, which led the player to question potential past losses and consider discontinuing play.
- Our team had made several attempts to contact the casino but received no response.
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- We attempted to gather more information from the player to investigate the issue but received no response.
- The casino later reopened the account and requested additional verification, which the player provided.
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Due to the player’s lack of response to further inquiries, we were unable to proceed with the investigation, resulting in the complaint being rejected. The Complaints Team advised patience, suggesting that delays might be due to KYC verification or high withdrawal volumes. The player confirmed receiving the withdrawal, and the complaint was marked as resolved. The player from the United Kingdom was allowed to deposit and play despite the casino’s terms and conditions prohibiting players from restricted countries, including the UK.
Being one of the newest establishments in the area gives us a unique edge in attracting and retaining players. For those who dream of life-changing wins, Jokabet Casino offers a variety of jackpot games that provide the potential for massive payouts. These games include both progressive and fixed jackpot slots, where the prize pools can reach impressive amounts. Progressive jackpots, in particular, are linked across multiple games or casinos, allowing the prize to grow with each bet until one lucky player hits the jackpot.
The remaining funds were subsequently credited to the player’s account, with a minor shortfall of 15p, which the player accepted. The player from Georgia submitted proof of address and a selfie with ID, successfully verifying the account. However, after attempting to withdraw funds, the account was unexpectedly suspended, and efforts to contact support were unsuccessful, leading to the account being disabled. The Complaints Team contacted the casino, which confirmed that the account had been closed due to an administrative decision but initiated a refund process.
Jokabet’s jackpot games are a thrilling option for players who enjoy the excitement of chasing big wins with every spin. On the other hand, some customers have mentioned areas for improvement, such as the speed of withdrawals and occasional technical issues with the mobile app. However, the majority of reviews commend Jokabet for its responsive customer service and user-friendly interface, making it a popular choice among online casino enthusiasts. A UK-based player had an issue with Jokabet Casino in which his account was deleted following his complaint submission.